Fuente: https://crm.begraffic.com/docs/api
Índice para agentes: [llms.txt](https://crm.begraffic.com/llms.txt)

# GET /api/v1/tickets/{id}

URL base: https://crm.begraffic.com. Autenticación: Authorization: Bearer <CLAVE_V1_bcrm_...>.

Definición OpenAPI de la operación (los bloques schema son esquemas, no cuerpos de ejemplo):

```json
{
  "operationId": "tickets.get",
  "summary": "Leer un ticket",
  "tags": [
    "Tickets"
  ],
  "x-scope": "tickets:read",
  "security": [
    {
      "bearerAuth": []
    }
  ],
  "parameters": [
    {
      "name": "id",
      "in": "path",
      "required": true,
      "schema": {
        "type": "string",
        "minLength": 1,
        "maxLength": 200,
        "pattern": "^[^/]+$"
      }
    }
  ],
  "responses": {
    "200": {
      "description": "Correcto.",
      "content": {
        "application/json": {
          "schema": {
            "type": "object",
            "required": [
              "data"
            ],
            "properties": {
              "data": {
                "type": "object",
                "properties": {
                  "id": {
                    "type": "string"
                  },
                  "number": {
                    "anyOf": [
                      {
                        "type": "integer",
                        "minimum": -9007199254740991,
                        "maximum": 9007199254740991
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "subject": {
                    "type": "string"
                  },
                  "description": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "status": {
                    "type": "string",
                    "enum": [
                      "open",
                      "in_progress",
                      "waiting_customer",
                      "closed"
                    ]
                  },
                  "priority": {
                    "type": "string",
                    "enum": [
                      "low",
                      "medium",
                      "high",
                      "urgent"
                    ]
                  },
                  "channel": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "category": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "tags": {
                    "type": "array",
                    "items": {
                      "type": "string"
                    }
                  },
                  "leadId": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "leadName": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "leadEmail": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "assigneeEmail": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "assigneeName": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "conversationId": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "source": {
                    "type": "string"
                  },
                  "slaDueAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "slaBreached": {
                    "type": "boolean"
                  },
                  "firstResponseAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "lastMessageAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "resolvedAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "reopenCount": {
                    "type": "integer",
                    "minimum": -9007199254740991,
                    "maximum": 9007199254740991
                  },
                  "rev": {
                    "type": "integer",
                    "minimum": -9007199254740991,
                    "maximum": 9007199254740991
                  },
                  "createdAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "updatedAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  }
                },
                "required": [
                  "id",
                  "number",
                  "subject",
                  "description",
                  "status",
                  "priority",
                  "channel",
                  "category",
                  "tags",
                  "leadId",
                  "leadName",
                  "leadEmail",
                  "assigneeEmail",
                  "assigneeName",
                  "conversationId",
                  "source",
                  "slaDueAt",
                  "slaBreached",
                  "firstResponseAt",
                  "lastMessageAt",
                  "resolvedAt",
                  "reopenCount",
                  "rev",
                  "createdAt",
                  "updatedAt"
                ]
              }
            }
          }
        }
      }
    },
    "400": {
      "description": "`invalid_request`: Petición inválida (cuerpo, parámetros o consulta).",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "401": {
      "description": "`unauthorized`: Falta la clave, no existe, está revocada o caducó.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "403": {
      "description": "`insufficient_scope`: La clave no tiene el alcance que exige la ruta.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "404": {
      "description": "`not_found`: No existe (o no es de este workspace).",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "429": {
      "description": "`rate_limited`: Demasiadas llamadas (límite por clave y minuto). Ver `Retry-After`.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "500": {
      "description": "`internal`: Error interno.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    }
  }
}
```