Fuente: https://crm.begraffic.com/docs/api
Índice para agentes: [llms.txt](https://crm.begraffic.com/llms.txt)

# POST /api/v1/tickets

URL base: https://crm.begraffic.com. Autenticación: Authorization: Bearer <CLAVE_V1_bcrm_...>.

Definición OpenAPI de la operación (los bloques schema son esquemas, no cuerpos de ejemplo):

```json
{
  "operationId": "tickets.create",
  "summary": "Crear un ticket",
  "description": "Con `Idempotency-Key`, un reintento devuelve el mismo ticket (200). `conversationId` tiene que ser una conversación del workspace (si no, 404); `originThread` de correo no se admite (400: usa `conversationId`).",
  "tags": [
    "Tickets"
  ],
  "x-scope": "tickets:write",
  "security": [
    {
      "bearerAuth": []
    }
  ],
  "parameters": [
    {
      "name": "Idempotency-Key",
      "in": "header",
      "required": false,
      "description": "Clave única por operación (≤ 255 caracteres). Repetir la misma petición devuelve la misma respuesta durante 24 h; con otro cuerpo, 422.",
      "schema": {
        "type": "string",
        "maxLength": 255
      }
    }
  ],
  "responses": {
    "201": {
      "description": "Correcto.",
      "content": {
        "application/json": {
          "schema": {
            "type": "object",
            "required": [
              "data"
            ],
            "properties": {
              "data": {
                "type": "object",
                "properties": {
                  "id": {
                    "type": "string"
                  },
                  "number": {
                    "anyOf": [
                      {
                        "type": "integer",
                        "minimum": -9007199254740991,
                        "maximum": 9007199254740991
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "subject": {
                    "type": "string"
                  },
                  "description": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "status": {
                    "type": "string",
                    "enum": [
                      "open",
                      "in_progress",
                      "waiting_customer",
                      "closed"
                    ]
                  },
                  "priority": {
                    "type": "string",
                    "enum": [
                      "low",
                      "medium",
                      "high",
                      "urgent"
                    ]
                  },
                  "channel": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "category": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "tags": {
                    "type": "array",
                    "items": {
                      "type": "string"
                    }
                  },
                  "leadId": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "leadName": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "leadEmail": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "assigneeEmail": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "assigneeName": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "conversationId": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "source": {
                    "type": "string"
                  },
                  "slaDueAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "slaBreached": {
                    "type": "boolean"
                  },
                  "firstResponseAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "lastMessageAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "resolvedAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "reopenCount": {
                    "type": "integer",
                    "minimum": -9007199254740991,
                    "maximum": 9007199254740991
                  },
                  "rev": {
                    "type": "integer",
                    "minimum": -9007199254740991,
                    "maximum": 9007199254740991
                  },
                  "createdAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "updatedAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  }
                },
                "required": [
                  "id",
                  "number",
                  "subject",
                  "description",
                  "status",
                  "priority",
                  "channel",
                  "category",
                  "tags",
                  "leadId",
                  "leadName",
                  "leadEmail",
                  "assigneeEmail",
                  "assigneeName",
                  "conversationId",
                  "source",
                  "slaDueAt",
                  "slaBreached",
                  "firstResponseAt",
                  "lastMessageAt",
                  "resolvedAt",
                  "reopenCount",
                  "rev",
                  "createdAt",
                  "updatedAt"
                ]
              }
            }
          }
        }
      }
    },
    "400": {
      "description": "`invalid_request`: Petición inválida (cuerpo, parámetros o consulta).",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "401": {
      "description": "`unauthorized`: Falta la clave, no existe, está revocada o caducó.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "403": {
      "description": "`insufficient_scope`: La clave no tiene el alcance que exige la ruta.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "404": {
      "description": "`not_found`: No existe (o no es de este workspace).",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "409": {
      "description": "`invalid_state`: Operación no válida en el estado actual. `idempotency_in_progress`: Otra petición con la misma Idempotency-Key se está procesando.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "422": {
      "description": "`idempotency_key_reused`: La Idempotency-Key ya se usó con otra petición.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "429": {
      "description": "`rate_limited`: Demasiadas llamadas (límite por clave y minuto). Ver `Retry-After`.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "500": {
      "description": "`internal`: Error interno.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    }
  },
  "requestBody": {
    "required": true,
    "content": {
      "application/json": {
        "schema": {
          "type": "object",
          "properties": {
            "subject": {
              "type": "string",
              "minLength": 1,
              "maxLength": 200
            },
            "description": {
              "type": "string",
              "maxLength": 20000
            },
            "leadId": {
              "anyOf": [
                {
                  "type": "string",
                  "minLength": 1,
                  "maxLength": 200
                },
                {
                  "type": "null"
                }
              ]
            },
            "priority": {
              "type": "string",
              "enum": [
                "low",
                "medium",
                "high",
                "urgent"
              ]
            },
            "status": {
              "type": "string",
              "enum": [
                "open",
                "in_progress",
                "waiting_customer",
                "closed"
              ]
            },
            "channel": {
              "anyOf": [
                {
                  "type": "string",
                  "enum": [
                    "email",
                    "whatsapp",
                    "telegram",
                    "sms",
                    "slack",
                    "web_form",
                    "chat_ai",
                    "phone",
                    "manual"
                  ]
                },
                {
                  "type": "null"
                }
              ]
            },
            "category": {
              "anyOf": [
                {
                  "type": "string",
                  "maxLength": 80
                },
                {
                  "type": "null"
                }
              ]
            },
            "tags": {
              "maxItems": 30,
              "type": "array",
              "items": {
                "type": "string",
                "minLength": 1,
                "maxLength": 60
              }
            },
            "assigneeEmail": {
              "anyOf": [
                {
                  "type": "string"
                },
                {
                  "type": "null"
                }
              ]
            },
            "conversationId": {
              "anyOf": [
                {
                  "type": "string",
                  "minLength": 1,
                  "maxLength": 200
                },
                {
                  "type": "null"
                }
              ]
            },
            "originThread": {
              "anyOf": [
                {
                  "type": "object",
                  "properties": {
                    "id": {
                      "type": "string",
                      "minLength": 1,
                      "maxLength": 500
                    },
                    "subject": {
                      "type": "string",
                      "maxLength": 500
                    },
                    "channel": {
                      "type": "string",
                      "enum": [
                        "email",
                        "whatsapp",
                        "telegram",
                        "sms",
                        "slack",
                        "web_form",
                        "chat_ai",
                        "phone",
                        "manual"
                      ]
                    }
                  },
                  "required": [
                    "id",
                    "channel"
                  ],
                  "additionalProperties": false
                },
                {
                  "type": "null"
                }
              ]
            },
            "attachments": {
              "maxItems": 20,
              "type": "array",
              "items": {
                "type": "object",
                "properties": {
                  "name": {
                    "type": "string",
                    "minLength": 1,
                    "maxLength": 300
                  },
                  "url": {
                    "type": "string",
                    "maxLength": 2000,
                    "format": "uri"
                  },
                  "size": {
                    "anyOf": [
                      {
                        "type": "integer",
                        "minimum": 0,
                        "maximum": 9007199254740991
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "type": {
                    "anyOf": [
                      {
                        "type": "string",
                        "maxLength": 200
                      },
                      {
                        "type": "null"
                      }
                    ]
                  }
                },
                "required": [
                  "name",
                  "url"
                ],
                "additionalProperties": false
              }
            },
            "ticketId": {
              "type": "string",
              "pattern": "^[A-Za-z0-9_-]{8,64}$"
            }
          },
          "required": [
            "subject"
          ],
          "additionalProperties": false
        }
      }
    }
  }
}
```