Fuente: https://crm.begraffic.com/docs/api
Índice para agentes: [llms.txt](https://crm.begraffic.com/llms.txt)

# POST /api/v1/tickets/{id}/comments

URL base: https://crm.begraffic.com. Autenticación: Authorization: Bearer <CLAVE_V1_bcrm_...>.

Definición OpenAPI de la operación (los bloques schema son esquemas, no cuerpos de ejemplo):

```json
{
  "operationId": "tickets.comment",
  "summary": "Comentar",
  "description": "Nota interna o registro de una respuesta (`kind: reply`); no envía nada al cliente.",
  "tags": [
    "Tickets"
  ],
  "x-scope": "tickets:write",
  "security": [
    {
      "bearerAuth": []
    }
  ],
  "parameters": [
    {
      "name": "id",
      "in": "path",
      "required": true,
      "schema": {
        "type": "string",
        "minLength": 1,
        "maxLength": 200,
        "pattern": "^[^/]+$"
      }
    },
    {
      "name": "Idempotency-Key",
      "in": "header",
      "required": false,
      "description": "Clave única por operación (≤ 255 caracteres). Repetir la misma petición devuelve la misma respuesta durante 24 h; con otro cuerpo, 422.",
      "schema": {
        "type": "string",
        "maxLength": 255
      }
    }
  ],
  "responses": {
    "201": {
      "description": "Correcto.",
      "content": {
        "application/json": {
          "schema": {
            "type": "object",
            "required": [
              "data"
            ],
            "properties": {
              "data": {
                "type": "object",
                "properties": {
                  "commentId": {
                    "type": "string"
                  },
                  "ticket": {
                    "type": "object",
                    "properties": {
                      "id": {
                        "type": "string"
                      },
                      "number": {
                        "anyOf": [
                          {
                            "type": "integer",
                            "minimum": -9007199254740991,
                            "maximum": 9007199254740991
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "subject": {
                        "type": "string"
                      },
                      "description": {
                        "anyOf": [
                          {
                            "type": "string"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "status": {
                        "type": "string",
                        "enum": [
                          "open",
                          "in_progress",
                          "waiting_customer",
                          "closed"
                        ]
                      },
                      "priority": {
                        "type": "string",
                        "enum": [
                          "low",
                          "medium",
                          "high",
                          "urgent"
                        ]
                      },
                      "channel": {
                        "anyOf": [
                          {
                            "type": "string"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "category": {
                        "anyOf": [
                          {
                            "type": "string"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "tags": {
                        "type": "array",
                        "items": {
                          "type": "string"
                        }
                      },
                      "leadId": {
                        "anyOf": [
                          {
                            "type": "string"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "leadName": {
                        "anyOf": [
                          {
                            "type": "string"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "leadEmail": {
                        "anyOf": [
                          {
                            "type": "string"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "assigneeEmail": {
                        "anyOf": [
                          {
                            "type": "string"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "assigneeName": {
                        "anyOf": [
                          {
                            "type": "string"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "conversationId": {
                        "anyOf": [
                          {
                            "type": "string"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "source": {
                        "type": "string"
                      },
                      "slaDueAt": {
                        "anyOf": [
                          {
                            "type": "string",
                            "format": "date-time"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "slaBreached": {
                        "type": "boolean"
                      },
                      "firstResponseAt": {
                        "anyOf": [
                          {
                            "type": "string",
                            "format": "date-time"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "lastMessageAt": {
                        "anyOf": [
                          {
                            "type": "string",
                            "format": "date-time"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "resolvedAt": {
                        "anyOf": [
                          {
                            "type": "string",
                            "format": "date-time"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "reopenCount": {
                        "type": "integer",
                        "minimum": -9007199254740991,
                        "maximum": 9007199254740991
                      },
                      "rev": {
                        "type": "integer",
                        "minimum": -9007199254740991,
                        "maximum": 9007199254740991
                      },
                      "createdAt": {
                        "anyOf": [
                          {
                            "type": "string",
                            "format": "date-time"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      },
                      "updatedAt": {
                        "anyOf": [
                          {
                            "type": "string",
                            "format": "date-time"
                          },
                          {
                            "type": "null"
                          }
                        ]
                      }
                    },
                    "required": [
                      "id",
                      "number",
                      "subject",
                      "description",
                      "status",
                      "priority",
                      "channel",
                      "category",
                      "tags",
                      "leadId",
                      "leadName",
                      "leadEmail",
                      "assigneeEmail",
                      "assigneeName",
                      "conversationId",
                      "source",
                      "slaDueAt",
                      "slaBreached",
                      "firstResponseAt",
                      "lastMessageAt",
                      "resolvedAt",
                      "reopenCount",
                      "rev",
                      "createdAt",
                      "updatedAt"
                    ]
                  }
                },
                "required": [
                  "commentId",
                  "ticket"
                ]
              }
            }
          }
        }
      }
    },
    "400": {
      "description": "`invalid_request`: Petición inválida (cuerpo, parámetros o consulta).",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "401": {
      "description": "`unauthorized`: Falta la clave, no existe, está revocada o caducó.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "403": {
      "description": "`insufficient_scope`: La clave no tiene el alcance que exige la ruta.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "404": {
      "description": "`not_found`: No existe (o no es de este workspace).",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "409": {
      "description": "`idempotency_in_progress`: Otra petición con la misma Idempotency-Key se está procesando.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "422": {
      "description": "`idempotency_key_reused`: La Idempotency-Key ya se usó con otra petición.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "429": {
      "description": "`rate_limited`: Demasiadas llamadas (límite por clave y minuto). Ver `Retry-After`.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "500": {
      "description": "`internal`: Error interno.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    }
  },
  "requestBody": {
    "required": true,
    "content": {
      "application/json": {
        "schema": {
          "type": "object",
          "properties": {
            "text": {
              "type": "string",
              "maxLength": 20000
            },
            "kind": {
              "type": "string",
              "enum": [
                "reply",
                "internal_note"
              ]
            },
            "attachments": {
              "maxItems": 20,
              "type": "array",
              "items": {
                "type": "object",
                "properties": {
                  "name": {
                    "type": "string",
                    "minLength": 1,
                    "maxLength": 300
                  },
                  "url": {
                    "type": "string",
                    "maxLength": 2000,
                    "format": "uri"
                  },
                  "size": {
                    "anyOf": [
                      {
                        "type": "integer",
                        "minimum": 0,
                        "maximum": 9007199254740991
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "type": {
                    "anyOf": [
                      {
                        "type": "string",
                        "maxLength": 200
                      },
                      {
                        "type": "null"
                      }
                    ]
                  }
                },
                "required": [
                  "name",
                  "url"
                ],
                "additionalProperties": false
              }
            }
          },
          "required": [
            "text"
          ],
          "additionalProperties": false
        }
      }
    }
  }
}
```