Fuente: https://crm.begraffic.com/docs/api
Índice para agentes: [llms.txt](https://crm.begraffic.com/llms.txt)

# POST /api/v1/conversations/{id}/assign

URL base: https://crm.begraffic.com. Autenticación: Authorization: Bearer <CLAVE_V1_bcrm_...>.

Definición OpenAPI de la operación (los bloques schema son esquemas, no cuerpos de ejemplo):

```json
{
  "operationId": "conversations.assign",
  "summary": "Asignar",
  "tags": [
    "Conversaciones"
  ],
  "x-scope": "conversations:write",
  "security": [
    {
      "bearerAuth": []
    }
  ],
  "parameters": [
    {
      "name": "id",
      "in": "path",
      "required": true,
      "description": "`{canal}__{id}` (p. ej. `whatsapp__573001234567`).",
      "schema": {
        "type": "string",
        "minLength": 1,
        "maxLength": 200,
        "pattern": "^[^/]+$"
      }
    },
    {
      "name": "Idempotency-Key",
      "in": "header",
      "required": false,
      "description": "Clave única por operación (≤ 255 caracteres). Repetir la misma petición devuelve la misma respuesta durante 24 h; con otro cuerpo, 422.",
      "schema": {
        "type": "string",
        "maxLength": 255
      }
    }
  ],
  "responses": {
    "200": {
      "description": "Correcto.",
      "content": {
        "application/json": {
          "schema": {
            "type": "object",
            "required": [
              "data"
            ],
            "properties": {
              "data": {
                "type": "object",
                "properties": {
                  "id": {
                    "type": "string"
                  },
                  "channel": {
                    "type": "string",
                    "enum": [
                      "whatsapp",
                      "telegram",
                      "sms",
                      "email"
                    ]
                  },
                  "status": {
                    "type": "string"
                  },
                  "leadId": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "contactName": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "contactHandle": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "assigneeEmail": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "assigneeName": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "lastMessageAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "lastMessagePreview": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "lastMessageBy": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "lastInboundAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "awaitingReply": {
                    "type": "boolean"
                  },
                  "unreadCount": {
                    "type": "integer",
                    "minimum": -9007199254740991,
                    "maximum": 9007199254740991
                  },
                  "botActive": {
                    "type": "boolean"
                  },
                  "handoffOpen": {
                    "type": "boolean"
                  },
                  "openTicketId": {
                    "anyOf": [
                      {
                        "type": "string"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "snoozedUntil": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "rev": {
                    "type": "integer",
                    "minimum": -9007199254740991,
                    "maximum": 9007199254740991
                  },
                  "createdAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  },
                  "updatedAt": {
                    "anyOf": [
                      {
                        "type": "string",
                        "format": "date-time"
                      },
                      {
                        "type": "null"
                      }
                    ]
                  }
                },
                "required": [
                  "id",
                  "channel",
                  "status",
                  "leadId",
                  "contactName",
                  "contactHandle",
                  "assigneeEmail",
                  "assigneeName",
                  "lastMessageAt",
                  "lastMessagePreview",
                  "lastMessageBy",
                  "lastInboundAt",
                  "awaitingReply",
                  "unreadCount",
                  "botActive",
                  "handoffOpen",
                  "openTicketId",
                  "snoozedUntil",
                  "rev",
                  "createdAt",
                  "updatedAt"
                ]
              }
            }
          }
        }
      }
    },
    "400": {
      "description": "`invalid_request`: Petición inválida (cuerpo, parámetros o consulta).",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "401": {
      "description": "`unauthorized`: Falta la clave, no existe, está revocada o caducó.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "403": {
      "description": "`insufficient_scope`: La clave no tiene el alcance que exige la ruta.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "404": {
      "description": "`not_found`: No existe (o no es de este workspace).",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "409": {
      "description": "`rev_mismatch`: Otro cambio llegó antes (`expectedRev` desactualizado). `idempotency_in_progress`: Otra petición con la misma Idempotency-Key se está procesando.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "422": {
      "description": "`idempotency_key_reused`: La Idempotency-Key ya se usó con otra petición.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "429": {
      "description": "`rate_limited`: Demasiadas llamadas (límite por clave y minuto). Ver `Retry-After`.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    },
    "500": {
      "description": "`internal`: Error interno.",
      "content": {
        "application/json": {
          "schema": {
            "$ref": "#/components/schemas/Error"
          }
        }
      }
    }
  },
  "requestBody": {
    "required": true,
    "content": {
      "application/json": {
        "schema": {
          "type": "object",
          "properties": {
            "assigneeEmail": {
              "anyOf": [
                {
                  "type": "string",
                  "format": "email"
                },
                {
                  "type": "null"
                }
              ],
              "description": "`null` la deja sin responsable."
            },
            "expectedRev": {
              "type": "integer",
              "minimum": 0,
              "maximum": 9007199254740991
            }
          },
          "required": [
            "assigneeEmail"
          ],
          "additionalProperties": false
        }
      }
    }
  }
}
```